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Receptionist/Customer Service Representative

  • Temecula, CA
Essential Functions:
  1. Warmly greet and assist visitors in person or on the telephone, directing inquiries to the appropriate personnel.
  2. Collaborate with cross-functional teams to gather order status information, process orders, and return merchandise authorizations (RMA), and update customers on order status, availability, and pricing.
  3. Maintaining customer information in the database and generating monthly complaint reports.
  4. Maintain associate and department directories to facilitate efficient visitor guidance.
  5. Answer, screen, and forward incoming phone calls.
  6. Ensure the reception area is well-organized, tidy, and stocked with necessary materials.
  7. Provide accurate and helpful information to visitors through various channels.
  8. Receive, sort, and distribute daily mail and deliveries.
  9. Uphold office security protocols, including monitoring the logbook and issuing visitor badges.
  10. Monitor office supplies and request replenishment as needed.
  11. Update calendars and schedule meetings upon request.
  12. Perform general clerical duties such as filing, photocopying, transcribing, and faxing.
  13. Utilize appropriate resources to provide accurate and comprehensive information.
  14. Identify and assess customer needs to achieve satisfactory resolutions.
  15. Correspond with customers via email and respond to online reviews.
  16. Coordinate with QC/Accounting, Manufacturing, and Shipping departments.
  17. Contribute to team efforts by assisting with related tasks as required.
Required Education and Experience:
  • High School Diploma or equivalent.
  • Proficiency at an intermediate level in Microsoft Office Word (Outlook, Excel & PowerPoint) and internet usage.
  • Minimum typing speed of 40 words per minute.
  • Effective verbal and written communication skills in English.
  • Experience in handling multi-line phone systems.
  • Proficient in the following skills: Verbal Communication, Active Listening, Professionalism, Customer Focus, Organization, and Issue Resolution.
  • Ability to work effectively and remain composed under pressure.
  • Adaptability to a fast-paced work environment with frequent interruptions.
Preferred Education and Experience
  • Minimum of 2 years of experience in a Receptionist/Customer Service role or a related field.
  • Knowledge of Supply Management preferred.
  • Bilingual candidate preferred but not required.