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Customer Service Representative/Order Processor
Temecula, CA · Customer ServiceSUMMARY:
Must have a positive, outgoing, personable attitude. Ensuring that product orders are processed quickly and accurately is key to the company's promise to our customers. This position requires a strong team approach, especially with sales and warehouse employees, in order to provide seamless service to our customers. This person has regular customer contact and, therefore, can make a significant difference in the company image. Retaining a positive attitude when solving customer-related issues is a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Process incoming orders
· Process e-commerce customers’ orders
· Review, verify and enter all appropriate order information including products, pricing, discounts, shipping details, etc.
· Ensure order is shipped.
· Answer customer phone inquiries.
· Respond promptly to customer email inquiries
· Ensure order turn - around time meets the company's promise to customer.
· Solve customer service issues and offer support on multiple platforms
· Assist Warehouse in Inventory control.
QUALIFICATIONS:
Must have a positive, outgoing, personable attitude. Ensuring that product orders are processed quickly and accurately is key to the company's promise to our customers. This position requires a strong team approach, especially with sales and warehouse employees, in order to provide seamless service to our customers. This person has regular customer contact and, therefore, can make a significant difference in the company image. Retaining a positive attitude when solving customer-related issues is a must.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Process incoming orders
· Process e-commerce customers’ orders
· Review, verify and enter all appropriate order information including products, pricing, discounts, shipping details, etc.
· Ensure order is shipped.
· Answer customer phone inquiries.
· Respond promptly to customer email inquiries
· Ensure order turn - around time meets the company's promise to customer.
· Solve customer service issues and offer support on multiple platforms
· Assist Warehouse in Inventory control.
QUALIFICATIONS:
- Excellent customer service skills.
- 2 years’ directly related experience
- Understand the components of a Sales Oder, e.g. customer number, purchase order number, shipping address, billing address, specified routing, part number, etc.
- Understanding of EDI systems is a plus
- Thorough understanding of shipping and receiving, inventory control
- Intermediate skills in Microsoft Word, Excel and Outlook.
- Math aptitude.
- Ability to maintain accurate and current files.
- Problem solving
- Quality listening skills.
- Demonstrating strong teamwork attitude willingly sharing information with others
- Must be organized, great at time management, efficient at multi-tasking, have a positive attitude, forward thinking, self-motivated and trustworthy.
- Have the ability to work alone.